Refund policy

At Nessence, your satisfaction is important to us. Because we partner with trusted suppliers, returns are limited to certain circumstances.

Returns

We only accept returns if:

• You received the wrong product.

• Your product arrived defective or damaged.

We do not accept returns due to change of mind or buyer’s remorse.

How to Request a Return

• Contact us within 2 days of delivery

• Include your order number and clear photos of the defect or incorrect item.

Refunds & Replacements

• If your return is approved, we will arrange either a replacement (at no cost to you) or issue a full refund.

• Refunds will be sent to your original payment method.

Return Shipping Costs

• If the item is defective or incorrect, return shipping costs will be covered by us (through our supplier).

• Customers are not responsible for return shipping in these cases.